Works across all Zoho products
We’ve got the latest Zoho Phonebridge 3 Integration that integrates across 40+ Zoho Products including Zoho CRM, Zoho Mail, and Zoho Recruit.
Zoho Phonebridge
Do more from
within Zoho
Automate and streamline how agents make and receive calls, texts, and chats from within Zoho. Transform productivity and customer satisfaction like never before!
Trusted by 2000+ Businesses
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Speed up service and sales
Agents are 30-60% more productive with Ozonetel’s Zoho Phonebridge
Unified window
Agents see relevant customer information while they converse.
Auto logging
Stay organized & never miss a customer call.
2-way SMS
Two way SMS text messages from within Zoho.
Skill routing
Autoroute calls to the right agent with custom logic.
Setup in minutes
Get a complete contact center up and running within Zoho in 24 hours or less
All the support you need
Ozonetel is unmatched in the one-on-one personalized support we ensure from product selection through deployment, onboarding, and training.
Customizable
Ozonetel is built on an open API architecture that offers one of the deepest Zoho integrations. We have all the webhooks you need to create custom workflows that give you the results you need.
Better business outcomes
Learn why growing businesses love our solution
Not only are the Ozonetel telephony products highly integratable into our crm with special workflows to automate processes, the technology is reliable and well priced. The team is great. Meraj and Shane have helped us to no end to make sure everything is deployed just right and working flawlessly. It's rare to find a product and support this good. We've been with them for years now and will continue to rely on them to scale our operations. Thanks again guys!
Josh Phelps | CEO at Enterprise Capital
Fully loaded
Making and receiving calls isn’t enough. Ozonetel has all the features you need to route, distribute,
monitor, and manage communications better.
monitor, and manage communications better.
Inbound
- IVR
- Auto Attendant
- Custom Hold Music
- After hour routing
- Voice mail
- Skill routing & Hunt Groups
- Automatic Call & Chat Distribution
Agent Features
- Mute & Hold
- Multi-Party Conference
- Consultative Hold
- Warm & Blind Transfer
- Screen Pop Notifications
- Offline Agent Feature
Outbound & Omnichannel
- Click to Call
- IVR Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- SMS Plugin
- Social Media Integration
Management Features
- Call Recordings
- Live Call Monitoring
- Supervisor Barge In
- Abandoned Call Reports & Alerts
- Agent Status & Productivity Reports
- Voice Mail Alerts
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Frequently Asked Questions
Zoho Phinebridge Dialer enables managers to auto-dial complete contact lists. The dialer skips unanswered and busy tones and connects agents to live call recipients on the other end. To use this dialer, the basic flow is:
Export your leads from Zoho
Import your leads into Ozonetel CloudAgent (integrated with Zoho)
Start dialer and start making calls.
Yes. Zoho Phonebridge can accelerate inbound lead responses. When an inbound lead fills a form, your agent will be notified with an alert, or you can use our auto-dialers to automatically call the lead.
When you have a Zoho phone bridge integration, all calls or chats that are made to your business phone are auto-logged into the system against any existing customer ticket. If there is no existing customer ticket, a new ticket is automatically generated, and the call is logged against that.
Yes, when you have a Zoho phonebridge integration, call recordings are automatically stored against the customer ticket.
