Ozonetel Recognized
Global Leader in CX by G2
Trusted by 3,500+ Companies. Loved by Users.
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Ozonetel Recognized
Ozonetel Acquires CloudConnect Communications
Choose Ozonetel
Accelerate Your CX Transformation Seamless Integrations Reduce Operational Costs Experts Available 24/7
Ozonetel offers an award-winning, AI-powered customer experience platform with best-in-class features at highly competitive and flexible pricing. We empower businesses to enhance customer interactions, streamline processes, and drive growth through intelligent, unified solutions.
Ozonetel Call Center Solution enables
2500+
Customers and counting
100K+
Agents globally
2B+
Calls every year
Powering Business Growth Across Industries
Supercharge E-Commerce
Customer Support
For Big Basket, Ozonetel shortened call queues and integrated with CRM to turn around customer support.
- 99.67% of VIP calls are now answered in less than 10 seconds
- Avg Handle Time reduced by 40% to under 3mins
- Agent productivity up to 70% — an industry-best
Transformed Relationship
Management
Ozonetel’s cloud solution allows Enterprise Capital’s agents to remain available and looped in even when not at their desks.
- Zoho integration for improved productivity
- 24/7 agent availability from anywhere
- “Bring your own trunk” platform flexibility
Simplified Order Taking
Ozonetel enabled agents to wrap their calls in 10 seconds or less and simplified after-call work for a Pizza delivery chain.
- Customizable IVR for enhanced customer experience
- 90% agent utilization and up to 100% call answer rates
- Easy to scale up or down. Cost-effective pricing
Customized Solutions to Match Industry Needs
Customer Experience Performance Report
Discover transformative insights with our comprehensive analysis of 150 million customer interactions across various industries.
Transform CX at Every Step of Your Customer Journey
AI-First Omnichannel Experience Platform
Ozonetel empowers businesses to transform customer experiences by unifying all interactions across a single, AI driven platform. Leverage deep insights from every customer touchpoint, enhance engagement through intelligent automation, and optimize costs while elevating satisfaction.
Intelligent Automated Dialing Solutions
Boost your team’s performance with Ozonetel’s AI-powered auto dialers. Our predictive, progressive, power, and preview dialers utilize smart algorithms to personalize outreach, detect voicemails, and streamline communications significantly increasing productivity and customer engagement.
Comprehensive AI-Powered Customer Experience Solution
Transform your customer engagement with Ozonetel’s unified, AI-first platform. Whether you’re handling inbound, outbound, or blended communications, we offer a complete suite of tools ready for immediate deployment—perfect for businesses at any stage. Our dedicated 24/7 support team assists with seamless installation, migration, and CRM integration, empowering you to elevate customer experiences effortlessly
Real-Time AI Insights and Monitoring
Gain actionable insights with Ozonetel’s advanced, AI-driven dashboards. Monitor live interactions across all communication channels, intelligently manage queues, track performance metrics, and supervise conversations in real time to proactively enhance the customer experience.
What Customers Say About Us!
Consistently Recognized by The Industry
Every year we focus on delivering the best features, services, and support to our customers. Our customer-focused dedication consistently keeps us ahead of the competition in multiple categories.
Consistently recognized by the industry
Every year we focus on delivering the best features, services, and support to our customers.
Our customer-focused dedication consistently keeps us ahead of the competition in multiple categories.
Our customer-focused dedication consistently keeps us ahead of the competition in multiple categories.
★★★★★ 4.5/5
High Performer
for 4 consecutive years
★★★★★ 4.5/5
Capterra’s
Top 20 Predictive dialers
★★★★★ 4.5/5
Call Center, Auto Dialer &
Predictive Dialer Front Runner
★★★★★ 4.5/5
Auto dialer, Predictive Dialer & Call Center Category Leader
