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Ozonetel Recognized
Global Leader in CX by G2

Trusted by 3,500+ Companies. Loved by Users.

Ozonetel Acquires CloudConnect Communications

Transform CX at Every Step of Your Customer Journey

with AI-Powered Solutions
Automated
Quality Audits

Enhance agent productivity with AI-driven, unbiased performance assessments..

Conversational
Intelligence

Empower agents with actionable insights derived from millions of customer interactions. .

Voice Bots
& Chatbots

Improve customer self-service with AI-enabled, natural, human-like interactions..

Intelligent
Neural Search

Streamline information sharing and accelerate problem-solving.n.

Choose Ozonetel

Accelerate Your CX Transformation Seamless Integrations Reduce Operational Costs Experts Available 24/7

Ozonetel offers an award-winning, AI-powered customer experience platform with best-in-class features at highly competitive and flexible pricing. We empower businesses to enhance customer interactions, streamline processes, and drive growth through intelligent, unified solutions.

Big brands put their complete trust in Ozonetel

Ozonetel Call Center Solution enables

2500+
Customers and counting
100K+
Agents globally
2B+
Calls every year

Powering Business Growth Across Industries

Supercharge E-Commerce
Customer Support

For Big Basket, Ozonetel shortened call queues and integrated with CRM to turn around customer support.

Transformed Relationship
Management

Ozonetel’s cloud solution allows Enterprise Capital’s agents to remain available and looped in even when not at their desks.

Simplified Order Taking

Ozonetel enabled agents to wrap their calls in 10 seconds or less and simplified after-call work for a Pizza delivery chain.

Customized Solutions to Match Industry Needs

Customer Experience Performance Report

Discover transformative insights with our comprehensive analysis of 150 million customer interactions across various industries.

Transform CX at Every Step of Your Customer Journey

AI-First Omnichannel Experience Platform

Ozonetel empowers businesses to transform customer experiences by unifying all interactions across a single, AI driven platform. Leverage deep insights from every customer touchpoint, enhance engagement through intelligent automation, and optimize costs while elevating satisfaction.

Intelligent Automated Dialing Solutions​

Boost your team’s performance with Ozonetel’s AI-powered auto dialers. Our predictive, progressive, power, and preview dialers utilize smart algorithms to personalize outreach, detect voicemails, and streamline communications significantly increasing productivity and customer engagement.

Comprehensive AI-Powered Customer Experience Solution​

Transform your customer engagement with Ozonetel’s unified, AI-first platform. Whether you’re handling inbound, outbound, or blended communications, we offer a complete suite of tools ready for immediate deployment—perfect for businesses at any stage. Our dedicated 24/7 support team assists with seamless installation, migration, and CRM integration, empowering you to elevate customer experiences effortlessly

Real-Time AI Insights and Monitoring

Gain actionable insights with Ozonetel’s advanced, AI-driven dashboards. Monitor live interactions across all communication channels, intelligently manage queues, track performance metrics, and supervise conversations in real time to proactively enhance the customer experience.

What Customers Say About Us!
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"The intuitive and user-friendly interface of Ozonetel CloudAgent. It allows for easy navigation and management of call center operations, which is a significant advantage for teams with varying levels of technical expertise."
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"Manage calls, emails, texts, social media messages, and potentially other channels (depending on your plan) from a single, unified platform. This streamlines workflows and eliminates the need to switch between separate systems."
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"It is very easy to use to make call and receive from the the customers. Also we can easily download the required details from the portal to make report. we can implement easly with the freshdesk integration also where we can take call."
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Consistently Recognized by The Industry

Every year we focus on delivering the best features, services, and support to our customers. Our customer-focused dedication consistently keeps us ahead of the competition in multiple categories.

Supercharge E-Commerce Customer Support

Supercharge E-Commerce Customer Support

For Big Basket, Ozonetel shortened call queues and integrated with CRM to turn around customer support.


● 99.67% of VIP calls are now answered in less than 10 seconds

● Avg Handle Time reduced by 40% to under 3mins

● Agent productivity up to 70% — an industry-best

Simplified order-taking

Simplified order-taking

Ozonetel enabled agents to wrap their calls in 10 seconds or less and simplified after-call work for a Pizza delivery chain.

● Customizable IVR for enhanced customer experience

● 90% agent utilization and up to 100% call answer rates

● Easy to scale up or down. Cost-effective pricing.

Transformed Relationship Management

Transformed Relationship Management

Ozonetel’s cloud solution allows Enterprise Capital’s agents to remain available and looped in even when not at their desks.

● Zoho integration for improved productivity

● 24/7 agent availability from anywhere

● “Bring your own trunk” platform flexibility

Consistently recognized by the industry

Every year we focus on delivering the best features, services, and support to our customers.
Our customer-focused dedication consistently keeps us ahead of the competition in multiple categories.
4.5/5

High Performer
for 4 consecutive years

4.5/5

Capterra’s
Top 20 Predictive dialers

4.5/5

Call Center, Auto Dialer &
Predictive Dialer Front Runner

4.5/5

Auto dialer, Predictive Dialer & Call Center Category Leader