See it in action
Ozonetel believes in ensuring business outcomes! That’s why our experts guide you from selection through deployment, onboarding, and training. Contact us now to speak to an expert.
SMALL BUSINESS CALL CENTER SOFTWARE
Facilitate growth using small business call center software
Match your current call center needs with software that offers expansion as your small business grows.
Trusted by 2500+ Businesses
A central call center for all of your small business communications
Eliminate the need for excessive hardware setups and instead manage all of your calls and messages from a central location.
Inbound support solution
Instantaneously respond to leads
Our business phone system offers advanced call routing that efficiently distributes inbound calls amongst your staff. Your teams can answer from anywhere while you can supervise and monitor them with ease. You’ll gain access to cutting-edge technology and customization options that make it easy for you to run and scale support operations without any help from an IT team.
Outbound sales
Burn through call lists
An all-in-one solution that helps you improve outbound service and sales, ensuring efficiency even with smaller teams. Use local numbers to triple your telemarketing answer rates. Use automation to call inbound leads within minutes. And track key metrics that help you continuously improve operations.
Consolidated dashboards
Seamlessly access CRM data
Did you know that small business call centers are nearly 30% less efficient because agents find it difficult to access customer information? Ozonetel seamlessly integrates with almost any CRM, including homegrown ones, to ensure that agents automatically view customer data on every inbound and outbound call.
Call transcriptions
Monitor agent performance
Ozonetel offers advanced call monitoring tools to improve training, compliance, and call center performance. This includes call recording, live call monitoring, 70+ performance reports, and advanced options such as automated call transcriptions.
Grow your small business with Ozonetel
Here is why Ozonetel is uniquely placed to serve growing business needs.
Flexible pricing allows Ozonetel to grow with you
Easily scale your business
Add and remove someone from your team or CRM seamlessly. This way, you can expand your platform and team effortlessly to meet your activity levels.
Our flexible, monthly, pay-as-you-go pricing makes it easy for you to scale up or downsize anytime. Our international presence with local phone number availability across 160+ countries also ensures that we can support your expansion plans across the country or world. With Ozonetel, you get enterprise-grade features right from the start, and you can add more AI-based capabilities as and when you need them.
Calls, chats, social media - all in one place
Optimize customer experience with the Ozonetel CX Hub
Build the seamless, fast, personalized communications your modern customer craves.Â
Ozonetel CX hub is the easiest way for small businesses to explore omnichannel capabilities. Our unified platform enables you to use the same teams to handle calls, chats, and social media. This makes it easy for you to explore and scale new digital channels without any heavy investments or team-building efforts.Â
Our in-built contact manager for small businesses helps you ensure a consistent customer experience even before you’re ready to invest in a CRM. And our chatbots can ensure high efficiency and low cost of operations while giving customers the 24/7 availability and fast responses they crave.
Ozonetel call center features for small business
Ozonetel Auto dialers come packed with every tool and feature you need to
run a successful outbound campaign.
run a successful outbound campaign.
Modern IVR
Reduce cost per customer with self-service and multi-level IVR options.
Seamless CTI
Seamlessly integrate with almost any readym- -ade or homegrown CRM to boost productivity.
Automated recordings
Auto record calls and view recordings against customer tickets for easy tracking.
Sophisticated monitoring
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Mobile app
Manage your small business's call center services from anywhere while tracking every call.
Smart routing & ACD
Accelerate responses with sophisticated routing & automatic call distribution.
Answering machine detection
Skip answering machines to connect agents only to live prospects.
Text-to-speech
Quickly automate & personalize IVR messages.
Call recordings
Automatically record every call and view it alongside prospect data in your CRM.
Amazing customer reviews
