Ozonetel’s flexible power dialers let you automate, streamline, and intelligently supervise your outbound calling while maximizing the time your agents spend conversing and converting.
A power dialer is an automated dialer that sequentially dials one phone number after another from a given call list. It skips answering machines, busy tones, and unanswered calls, making it three times faster than manual dialing. And, unlike predictive dialers, it ensures agent availability before the call connects preventing awkward silences when calls connect and dropped calls.
A financial services firm uses our integrated dialer to enable lead callback within 5 minutes of filling a web- inquiry.
An online pharma company uses our dialer to verify online orders and ensure repeat business.
An online retail store automates customer callbacks to ensure high-quality customer support with a small team.
A college makes its admissions process three times faster with our power dialers.
Because Ozonetel’s phone dialers are cloud-based and easy to use, you incur no setup, training or IT costs. Your teams can log in from anywhere in the world. And our flexible pricing plans let you add or decrease team members whenever you want.
Ready integrations with all major CRM systems boost agent productivity and ensure they have ready customer data at hand to win conversations.
Ozonetel has 40+ reports which include the real-time and historical monitoring you need to track and boost performance. Its Open APIs give you the flexibility to define custom workflows that suit your niche requirements.
Don’t stop at dialers. Our solution experts can show you how our AI-based omnichannel solution can transform every step of your customer journey.
Skip answering machines and voice mail to connect only with live prospects.
Our dialer understands multiple number formats so you don't waste time editing data.
Schedule dial time and choose “agent-first” or “customer-first” dialing logic.
You can easily upload data in bulk in excel, .csv, or other formats via an API
Schedule when and how often to retry a phone number to maximize the chances of a pickup
Leave voice messages on answering machines; or follow up your call with a text message.
Also read: Predictive, Power, or Preview: how to choose the right dialer?
A robocall is answered by an automated recording whereas a power dialer connects to a live person, so it is not treated as a robocall. Unlike predictive dialers, since it always has a ready live agent to answer it does not get penalized under TCR (Telemarketing Sales Rule) either.
Also Read: Power Dialer vs Robo Calls
When using a power dialer, you need to ensure TCPA compliance. This means you need prior consent before placing a call. Also, you need to suppress phone numbers on the National Do Not Call Registry with a DNC (Do Not Call) scrub.
Also Read: How to stay compliant while using auto-dialers
