Route by skill not channel
Ozonetel offers multiple ways of routing calls and chats that you ensure every query is handled by an expert best suited for the job.
OMNICHANNEL ROUTING
Manage multichannel interactions with ease
Route calls and chats to the right agent in the right department irrespective of which channel they use.
Trusted by 2500+ Businesses
Advanced features
AI-based self service
AI-based bots offer self-service and manage L1 queries.
Sticky agents
Autoroute customers to the same agent each time to create unmatched customer loyalty.
Agent assist
AI-based assistants help agents wrap calls and chats faster.
Why use omnichannel routing?
Ozonetel’s Omnichannel Routing offers unmatched advantages for growing businesses
Supercharge efficiency with blended mode
Manage more channels with the same team by letting the same agents handle chats and calls.
Unify customer journeys
Ozonetel’s CX hub auto logs every customer interaction within your CRM, so that you maintain a unified view of your customer. Customers never need to repeat information when they interact with your business, irrespective of which channel they use.
Channels we support
Ozonetel works with almost any digital channel
