Designation: Key Account Managers | Sr Key Account Managers  

Department: Sales 

Job Type: Full-time 

Experience: 5+ years of experience for KAM and 10+ for SKAM

Location: Bangalore : 1 

Open Positions: 1

About Ozonetel 

Delivering Contact Center Innovation Since 2007. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers. 

Founded in 2007 by an experienced team of technologists and entrepreneurs and trusted by 2000+  customers. Our full-stack customer experience software was built from the ground up to solve the  practical problems that keep call centers worldwide from making the most of their communications  platform. 

We are known for developing and launching the first cloud-based customer experience platform in  the Indian marketplace. Since then, unparalleled customer support and continuous AI  innovation continue to set us apart as we’ve grown to create a global impact. 

Purpose Driven, Ozonetel offer YOU the opportunity to join the journey of transforming the landscape of Contact Centres for SMEs and retailers, across urban and rural world, firing the economy, as we grow with our customers across the globe. 

What’s in offer for you 

• Be part of an exciting journey of riding the technology wave to power a connected world!
• Excellent collaborative culture that foster the thought leader in YOU. 
• Matured start up culture that nurtures Research, Innovation and Growth Mindset 
• Competitive work environment that recognises and rewards individual excellence in team mode. 
• Workspace that believes in total well being of employees with their individual needs. 
• Covers your needs with our comprehensive benefits package, medical insurance and benefits  schemes 
• Prioritized work/life balance with our flexible PTO 
• A growth company that can propel your career with commitment. 

● Together we grow, excel and celebrate!

http://10.230.20.107:8080/about-us/

About the Role

We are looking for growing our Sales Team with Key Account Managers with 5+ years of experience and Sr. Key Account Managers  with 10+ years of experience to join our team to drive growth.  

What You’ll Be Doing 

Key Responsibilities – Key Account Manager  / Sr. Key Account Manager

• Manage existing accounts, and increase revenue in existing accounts.
• Cross Sell and Upsell our services.
• Conduct periodic reviews with the key stakeholders in the account
• Control and manage churn and contraction.
• Ensure revenue targets are met, month on month
• Coordinate with respective teams to ensure a superior experience for the customer
• Account Management experience is essential
• Good understanding of Enterprise SaaS applications/ collaboration technology/ Telecom technologies/ workflow technologies.
• Build and promote strong, long-lasting customer relationships and understand client needs (from time to time)
• Excellent communication and presentation skills
• Analytical skills and Business Analysis experience to understand customer business, customer engagement challenges to align solutions for customer success.

Profile Requirements 

Basic criteria 

• Experience of 5+ years for KAM and 10+ years for Senior KAM
• Should have SME/Enterprise/Corporate sales background  
• Candidates with experience in Voice VAS service providers, Contact Centre solutions sales and/or Cloud Telephony products. 
• Prior Account Management Experience for Key Account Manager role 
• Experience in Tech/SaaS companies with Voice background  

Additional Skills:

• Should have a basic/ foundation knowledge in information security standards like ISO27001, HIPAA, PCI-DSS etc.
• Should be aware of Ozonetel Information security framework, policies and standards.
• Follow security hygiene related standards related to desktop/ server / application / database/ network environments.

Preferred Industry: Tech/SaaS companies with voice background 

Salary & Compensation: Competitive Package + Performance Incentives + mobile allowance + travel  + other benefits 

About You 

Qualification: Graduate or Postgraduate in any Stream 

Desirable: MBA  in Business Development or Sales and Marketing

Skills: Sales, Business Development, Account Management, Enterprise/SME sales 

Soft skills: MS word, Excel, PowerPoint, Email, etc

How to Apply 

Visit Ozonetel career page http://10.230.20.107:8080/ to apply using your linkedin profile, updated resume’ or drop a mail with your details to jobs@10.230.20.107.