INBOUND CALL CENTER SOLUTION

Inbound call center software quickly connects customers to agents. Anytime, anywhere.

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Trusted by 2500+ Businesses

How our inbound call center works

Because our solution is cloud-based, its easy to instantly setup & scale.

Build your IVR & call flow

An intuitive, visual interface lets your team build complex, multi-level IVRs with ease.  Design better call flows and self-service without writing a line of code.

IVR & call flow

Setup ACD & call routing

Route call by skill and evenly distribute calls amongst your agents whether they’re working from home or office, anywhere in the world.

setup ACD & call routing

Integrate your CRM

Readymade integrations with all major CRMs gives agents instant access to relevant caller information on every call. This help you accelerate speed of resolutions, ensuring happier agents and customers.

Integrated your CRM

Monitor & manage

Live monitoring allows managers to supervise agents from anywhere, and help them in real time. 70+ reports plus accessible call recordings gives you all the insights you need to boost performance.

Monitor & manage
Speak to our sales representative today

At Ozonetel, we connect you with product experts who will understand your requirements in depth and
recommend a solution that aligns to your business goals.

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Key features

There are several features that differentiates the best inbound call center software from the rest. We have the most powerful workforce management tools and agent tools to create a seamless customer experience.  

Management Tools
Agent Tools

Businesses use our omnichannel platform in multiple ways to deliver proactive customer support and engage audiences.

Businesses use inbound call center solutions to efficiently manage and respond to customer support or inbound sales queries. They employ several key features such as interactive voice response and call routing to all incoming calls.  Here are examples of how businesses use Ozonetels’ cloud solution to amp up service levels and customer satisfaction scores.

Why Ozonetel?

A perfect contact center solution for growing call center needs
Robust & Secure
  • Handles 2.5 billion calls annually
  • 99.9% uptime*
  • ISO 27001 & 20000 certified
  • HIPAA compliant
Unmatched adaptability
  • Monthly pricing. Scale up or down in minutes
  • Open API library for customizatation if needed.
  • Option to work with your existing SIP trunk.
Stellar support
  • 24/7 live customer support teams available
  • Free onboarding and training
  • One point contact from sales to onboarding

* Uptime SLA varies across regions. For more details, please contact us

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"
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The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!
"One-stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"Ease of use"
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Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.
"Advanced and an intensive solution that meets all requirements"
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
"Amazing product, great support team and excellent dashboards"
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overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements
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Need a more comprehensive solution?

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Blended Call Center​

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CX Hub

Manage customer interactions across email, social media, messaging channels and more.

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