See it in action
Ozonetel believes in ensuring business outcomes! That’s why our experts guide you from selection through deployment, onboarding, and training. Contact us now to speak to an expert.
Enterprise CALL CENTER SOFTWARE
Globalize growth using enterprise call center software
Match your current call center needs and with software that offers expansion as your enterprise grows.
Trusted by 2500+ Businesses
A central call center for all of your enterprise communications
Eliminate the need for excessive hardware setups and instead manage all of your calls and messages from a central location.
Inbound support solution
Instantaneously respond to leads
Our dependable solution enables enterprises to meet highly stringent SLAs with 100% uptimes while our rich feature set ensures the highest levels of productivity. This helps lower total operational costs by up to 50%. Support customers across voice and digital channels by combining our AI & rule-based self-service bots with advanced routing options.
Outbound sales
Burn through call lists
Enterprises use our award-winning dialers with deep CRM integrations and dialer APIs to build highly effective outbound call automations. This includes 30%-60% more efficient sales and telemarketing campaigns, accelerated inbound sales conversion cycles, automated customer service call-backs, and proactive customer support campaigns.
Consolidated dashboards
Seamlessly access CRM data
Thanks to our deep CRM integrations, agents can both make and receive calls from within their CRM window. This leads to an average of 40% higher agent efficiency. They automatically view all customer information during calls and save precious time thanks to our automated call logging.
Call transcriptions
Monitor agent performance
Our advanced call monitoring tools enable supervisors and managers to increase first call resolutions, improve quality assurance, compliance and training. This includes 70+ performance & workforce management insights, call recordings, live call monitoring, AI based speech analytics, and automated call transcriptions.
Grow with Ozonetel
Here is why Ozonetel is uniquely placed to serve growing business needs.
Flexible pricing allows Ozonetel to grow with you
Easily scale your business
Add and remove someone from your team or CRM seamlessly. This way, you can expand your platform and team effortlessly to meet your activity levels.
With no annual commitments and a pay-as-you-go model, Ozonetel offers enterprises the most flexible ways to grow and scale their business. Our homegrown platform does not depend on any third party for its core telephony. Alongside our Open API platform, this offers enterprises high interoperability with the rest of the technology portfolio as well as scope to customize their workflows as per their growing needs.Â
Calls, chats, social media - all in one place
Optimize customer experience with the Ozonetel CX Hub
Build the seamless, fast, personalized communications your modern customer craves.Â
The real challenge for enterprises today is to offer personalized customer experience at scale across multiple channels. This can only be achieved by using a single, robust yet flexible, omnichannel solution with deep CRM integrations and a strong AI foundation. Ozonetel CX hub is built with exactly these needs in mind. With advanced call routing, conversational AI & speech analytics to offer a combination of human and bot support across voice and an emerging array of digital channels including SMS texts, live chat, WhatsApp, and more.
Ozonetel call center features for enterprises
Ozonetel Auto dialers come packed with every tool and feature you need to
run a successful outbound campaign.
run a successful outbound campaign.
Modern IVR
Reduce cost per customer with self-service and multi-level IVR options.
Seamless CTI
Seamlessly integrate with almost any readym- -ade or homegrown CRM to boost productivity.
Automated recordings
Auto record calls and view recordings against customer tickets for easy tracking.
Sophisticated monitoring
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Mobile app
Manage your enterprise call center services from anywhere while tracking every call.
Smart routing & ACD
Accelerate responses with sophisticated routing & automatic call distribution.
Answering machine detection
Skip answering machines to connect agents only to live prospects.
Text to speech
Quickly automate & personalize IVR messages.
Call recordings
Automatically record every call and view it alongside prospect data in your CRM.
Amazing customer reviews
