DIGITAL CHANNELS

Excel at customer interactions across any digital channel

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Trusted by 2000+ Businesses

Empower your customer

Ozonetel helps you alert, notify, or engage customers on any or all of these channels.
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SMS

Follow up calls with an SMS. Or send promotional texts, announcements, or alerts to large databases.

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Web Chat

Add Chat to your website and mobile app in minutes with our easy chat service integration.

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Facebook

Engage with your Facebook audience or offer customer support on this popular channel.

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WhatsApp

Offer customer support on WhatsApp. Send and receive media-rich text messages.

Transform calls with modern IVR features

Do more with Ozonetel IVR
Easy setup chatbots

Use our intuitive interface to create an AI-based chatbot to greet customers, and answer FAQs. Offer faster, 24/7 responses with no coding needed.

Route & distribute

When required, route chats to live human agents in the correct department based on time of day or other predefined routing logic. Our automated chat distribution evenly distributes calls amongst your workforce.

Monitor & manage staff

Mangers get access to 70+ real-time and historical reports and alerts that help to effectively manage agent performance.

Unify your customer journey across channels with deep CRM integrations

Our deep CRM integrations ensure that every chat is auto-logged against CRM tickets. Relevant customer data automatically shows up during every chat so that you can maintain a single, unified view of the customer across all voice and digital channels.

Why Ozonetel?

Ozonetel is one of the world-leading contact center solutions

Verified High Performer for 5 consecutive years

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Amongst Capterra’s Top 20 Predictive dialers

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Call Center, Auto Dialer & Predictive Dialer Front Runner

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Auto dialer, Predictive Dialer & Call Center Category Leader

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Amazing customer reviews

"A Pleasant Experience with a mutual vision to grow and enhance"
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The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, Always responsive and quick to action! Glad to be working with you!
"One Stop solution for all telephony requirements"
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Its not just a telephony dailer, The best part of this solution is we can design it based on our needs, A very intelligent system which keeps a track of everything, from IVR,Calls routing,Queue logic, Agents productivity,seamless integration with CRM and the best part is dynamic call prioritization...See More
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"A Pleasant Experience with a mutual vision to grow and enhance"
Read More
The whole team of Ozonetel is very helpful. Efficient, always ready to help and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
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