'One-click' ConversationsÂ
Increase engagement with customers at the right moment using a widget. Power instant voice and digital conversations across apps, websites, online ads, newsletters, in-store displays, digital kiosks and other touchpoints.Â
Power Instant Conversations with CXi Switch
One Widget for All Touchpoints Across Customer Lifecycle.
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Instant 'One-click' Communication.
Over the Internet.
CXi Switch empowers businesses to take full control of conversations across marketing, sales, and service, creating truly seamless journeys throughout the customer lifecycle.
Higher Brand Engagement
Drive more conversations by helping customers reach you instantly. Reduce friction across all touchpoints and turn every interaction into a meaningful engagement.
Higher Conversions
Equip your sales teams to engage customers when interest is highest through personalized, contextual conversations and drive more conversions.
Increase in Lifetime Value
Resolve issues faster and improve CSAT with instant connectivity. Elevate support interactions through better experiences and increase retention.
One Conversational Widget. Many Possibilities.
Reimagine business communication and empower your teams with powerful capabilities.
oneCXi Platform Advantage
Design seamless customer journeys with all the powerful capabilities of the oneCXi platform. Drive personalized interactions through self-service bots, visual IVR and routing conversations the right teams, instantly.Â
Seamless Integration
Connect easily with any third-party CCaaS platforms over the internet, with seamless compatibility. Leverage existing investments and add new ways of engaging your customers. Â
Omnichannel+ Engagement ​
Drive seamless exchange of messages while actively engaged on a voice call with the same customer. Enable quick document exchange during calls to transform sales and customer service.Â
Conversational Intelligence
Improve customer experience and business performance with insights from billions of conversations in real-time.Â
One Widget. Many Possibilities
Transform customer interactions and empower your teams to achieve
operational excellence through a suite of intelligent features.
Smart ‘One-click’ Conversations:
Empower customers and business partners to initiate seamless ‘one-click’ conversations with an AI-engineered SDK across voice, video, and messaging on your app or website for an effortless experience.
Intelligent Conversational Nudge:
Boost conversions with smart nudges.Drive targeted conversations with customers based on friction and drop-off points in the app journey.
Intelligent Visual IVR:
Enhance customer experience with near-zero wait times. Direct them to the right team instantly from your app by presenting an intelligent and contextual IVR menu.
Omnichannel+ Engagement:
Empower agents to engage with customers through voice/video & chat at the same time, share relevant documents, links for faster conversions and resolutions.
Branded ‘Wake’ Words:
Bring Siri & Alexa-like capabilities into your app with voice commands. Make it effortless for your customers & partners to initiate a conversation.
Conversational Intelligence:
Improve CX with insights from billions of conversations. Bring all offline conversations between your customers and partners into one hub and track them for intent & sentiment.
Uncover the Business Impact
4x
Improved lead conversion
with targeted conversations addressing drop-off points throughout the customer’s in-app journey. ​
3x
Higher customer LTV
with superior brand experience, driving higher conversions & retention. ​
25+%
Improved product stickiness
through greater app engagement, leading to more conversations & transactions within the app.​
50+%
Improved operational metrics
due to enhanced agent productivity and reduction in call abandonment rates.​
0%
Loss in privacy
with all customer and partner conversations & transactions within your native app & website.
Recognized as A Leader in CX, Globally.
G2 Momentum Grid
