BLENDED CALL CENTER SOLUTION

Inbound & outbound calls from the same platform

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Trusted by 2500+ Businesses

Why run a blended call center?

Growing business use blended call centers for improved operational efficiency
Highly-productive
Highly productive

Optimizes agent time. Conduct outbound activities when inbound volumes are low

holistic sales & services
Holistic service & sales

Gives your agents all the tools they need to win trust and resolve problems

blended call center
Better customer relations

Enables a single agent to fully manage a customer account

How it works

Easy to setup and scale.

Go-live instantly

Our cloud-based solution can be set up in minutes. No hardware or software is needed. Simply log in to get started. And scale up or downsize agents instantly.

Build call flows

Use our intuitive, visual interface to build multi-level IVRs with ease.  Design better call flows and self-service without writing a line of code

IVR & call flow

Distribute calls

Evenly distribute workloads amongst your agents whether they’re working from home or office, anywhere in the world.

setup ACD & call routing

Monitor & manage

Get 70+ real-time and historical reports to supervise agents from anywhere, and help them faster when things go wrong.

Want to try it out?
Speak to our sales representative to get started.

At Ozonetel, we connect you with solution advisors who will deeply understand your requirements to
recommend a solution that perfectly meets your business goals.

Schedule a callback

Unmatched features

The most feature-packed blended solution
Configurable multi-level IVR

Speech Recognition, Drag & Drop IVR, Text to Speech

Skill-based routing

Define custom call logic

Automatic call distribution

Easy workforce management

Live monitoring

Agent performance, call queues

Self-service

Impress callers with an automated menu

Ready CTI connectors

Screen pop, Click to call & more

Recordings & Reports

Bulk downloads, comprehensive insights

Dialers

Predictive, Progressive, IVR Dialer

Mobile app

Work from anywhere

Personalize conversations with a consolidated desktop

Ready-made integrations with your CRM and ticketing solutions improve every conversation
Salesforce CTI Integration with Call Center Software
Freshdesk Call Center Integration
Zendesk Call Center Integration

Why Ozonetel?

Perfect for growing call center needs
Robust & Secure
  • Handles 2.5 billion calls annually
  • 99.9% uptime
  • ISO 27001 & 20000 certified
  • HIPAA compliant
Unmatched adaptability
  • Monthly pricing. Scale up or down in minutes
  • Open API library for customizatation if needed.
  • Option to work with your existing SIP trunk
Stellar support
  • 24/7 live phone support
  • Free onboarding and training
  • One point contact from sales to onboarding

Amazing customer reviews

"A pleasant experience with a mutual vision to grow and enhance"
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The whole team at Ozonetel is very helpful. Efficient, always ready to help, and a brilliant attitude towards work and their services have ensured a very smooth journey for our organization.
"Great Support Team"
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The customer support is the best in class.I wanted to thank you all for the excellent support we have gotten from your end. Rilin, always responsive and quick to action! Glad to be working with you!
"One-stop solution for all telephony requirements"
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Its not just a telephony dialer. The best part of this solution is we can design it based on our needs. A very intelligent system which keeps a track of everything, from IVR, calls routing, queue logic, Agents productivity, seamless integration with CRM and the best part is dynamic call prioritization...See More
"Ease of use"
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Ease of setup. I took over the Infra setup & I was not exposed to this setup earlier. But, few calls with the technical & account manager helped me answer all the questions and go live at the earliest.
"Advanced and an intensive solution that meets all requirements"
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Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight
"Amazing product, great support team and excellent dashboards"
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overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements
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