AUTOMATIC CALL DISTRIBUTION
A simple way to sort & distribute your calls
Efficiently distribute calls and chats amongst your agents—wherever they are — to reduce customer wait times & upgrade call management.
Trusted by 2000+ Businesses
Why use an automatic call distributor?
Haphazard call routing or unfair call distribution leads to inefficient agents, long call queues, and dissatisfied customers. That is why companies use an automatic call distributor to segregate incoming calls intelligently and distribute them evenly.
How it works
Easily create call flows with a drag & drop IVR in ways that maximize agent efficiency and ensure customer satisfaction.
Route calls intelligently
Our cloud- based ACD automatically assigns calls or chats to onsite or remote agents as per your predefined rules.
Skill-based routing
Divide agents into groups that specialize in handling specific call types, and then route those calls to them. This kind of routing drastically reduces average handle times.
Time-based routing
Manage shift timings by routing calls based on the time of the day. Also use this to divert after-hour calls to an IVR, a mobile phone, or to agents operating in another time zone.
Priority-based routing
Route calls based on customer categories. Skip call queues for high-value customers and divert them to specialized skill groups.
Distribute calls evenly
Select from idle-agent-first or round-robin distribution to distribute calls in ways that suit your workforce
Idle agent first
When you have a dedicated call center, use this system to equally distribute talk time amongst your agents. First, divert calls to the agent with maximum idle-hours.
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Round robin routing
Use round-robin to route calls to a list of agents sequentially. Use this to distribute the number of calls amongst your agents equally.
Create fallbacks
Don’t keep customers waiting. With Ozonetel, you can specify fallback rules when a callers wait in the queue for longer.
IVR callback
IVR takes a voice message from the caller. The system can alert the supervisor or automate callbacks.
Self service
Divert customers to a self-service IVR when call queues are too long
Abandoned call alert
Get alerted when callers abandon queues and organize callbacks to them.​
Multi-skill divert
If calls volumes to one skill group are high, divert calls to another skill group.
Loaded with smart ACD features
Our ACD is an integral part of our complete contact center suite. Get all the benefits
you need to run an efficient inbound or blended call center.
you need to run an efficient inbound or blended call center.
Sticky agent
Deepen customer trust by diverting callers to the same agent every time they call.
CRM integration
Make call routing intelligent with priority calls and more.
IVR
Let your IVR attend calls and divert customers to the right agent.
Live dashboards
70+ reports to manage your call queues, agent perofrmance & more.
Why Ozonetel?
Perfect for a growing call center needs
Robust & Resilient
- ISO-Certified
- 99.9% Uptime
- Handles 2.5 billion calls annually
Unmatched adaptability
- Monthly pricing. Scale up or down in minutes
- Open API library for customizatation if needed.
- Option to work with your existing SIP trunk.
Stellar support
- 24/7 live phone support
- Free onboarding and training
- One point contact from sales to onboarding
Amazing customer reviews
