Inbound call management
Ozonetel inside sales call center software is a complete inbound call management solution that includes an auto-attendant, call routing and automated call distribution.
Inside Sales Call Center Software
Follow up every lead in 5 minutes or less.
Our cloud-based call center software integrates with your CRM to automate lead follow-up and reduce lead turnaround times from 48 hours to less than 15 minutes.
Trusted by 2500+ Businesses
Do you have an inbound sales strategy?
The Lead Response Management Study (LeadResponseManagement.org) shows that:
- The odds of contacting a lead if called within 5 minutes versus 30 minutes drop 100 times.
- The odds of qualifying a lead if called within 5 minutes versus 30 minutes drop 21 times.
Our cloud-based software increases conversions and accelerates your sales cycle. It gives your managers the tools to set up strict business rules that maximize lead turnaround times.
Why do you need an inbound sales solution?
The days of pounding the pavement for leads are thankfully long gone. Today’s sales professional relies on inbound marketing methods to generate leads. To operate at scale, you need an effective inbound lead management solution. Ozonetel inside sales call center software offers inbound call distribution, routing, and follow-up at scale.
Our dialers integrate with your CRM to automate lead follow-up.
- Reduce lead turnaround times from 24 hours to less than 15 minutes using our cloud-based call center software.
- Automate lead follow-up. Streamline your contact center's workflow.
Ozonetel for inbound sales
Ozonetel inside sales call center software is a complete solution that manages inbound and outbound sales campaigns.
Consolidated desktop
Agents can view customer information and add notes in the same window they receive calls. Stop chasing information and focus on closing deals. Conversations between customers and agents are more efficient, more engaging, and more profitable.
Call logging & recording
Automatically log and record calls into your CRM. Train your call center agents from thousands of recorded conversations. Identify their strong points and pinpoint areas they can improve.
70+ performance reports
Managers can track their team's performance and address problems as they arise. Channel the right training to every call center agent. Exceed your sales quotas.
Live call monitoring
Supervisors can monitor agent conversations in real-time. They can take control of the conversation when needed. Maintain control over the quality of conversations and increase your conversion rates.
Warm transfer of calls
Agents can transfer calls smoothly over to their supervisor or other departments. Never drop a lead.
Power dialer
Utilize sales resources effectively. Work with a large number of leads. A preview dialer helps your agents review customer information. A predictive dialer generates high volumes of calls. Quickly scale your outbound and inbound campaigns.
SMS messaging
Follow up your calls with an automated text message. Keep your prospects engaged. Increase your conversions.
Masking
Protect your customers' privacy by masking sensitive information. Your agents only see the information they need. Increase trust and comply with data privacy laws.
Why Ozonetel?
A perfect contact center solution for growing call center needs
Robust & Secure
- Handles 2.5 billion calls annually
- 99.9% uptime
- ISO 27001 & 20000 certified
- HIPAA compliant
Unmatched adaptability
- Monthly pricing. Scale up or down in minutes
- Open API library for customization if needed
- Option to work with your existing SIP trunk.
Stellar support
- 24/7 live customer support teams available
- Free onboarding and training
- One point contact from sales to onboarding
![Customer Experience Vs Customer Service [+Examples]](https://test-web.ozonetel.com/wp-content/uploads/2024/05/customer-experience-vs-customer-service.jpg)
Amazing customer reviews
Start your 21-day free trial
Frequently Asked Questions
InsideSales.com defines Inside Sales as “remote sales”. It’s professional sales done remotely or virtually. Not to be confused with telemarketing, together with its negative connotations. Inside sales professionals sell high-ticket products and services. They use a multi-touch, non-scripted approach to closing sales.
No one answer fits all situations. It depends on factors such as your target market, your buyer profile, the number of leads, or the campaign you’re working on. It may be more effective to make 12 calls per day to C-Suite executives than make 100 calls to departmental managers. It depends on your objectives. Ozonetel inside sales call center software provides real-time reports on data uploaded, dialed, and pending in each campaign. So you can make data-driven decisions on the best approach to take for your campaign.
Yes and no. You may have heard some rumors that cold calling is dead. What this means in practice is that today’s inside sales professional has access to much more information than their colleagues before them ever did. Your prospects have read your content long before you’ve reached them. You’ll also have to read your prospect’s LinkedIn profile before you call them. So in that sense, it’s a warm call.
But, then again, you may be calling someone you’ve never spoken with before. So in this sense, it’s a cold call. Ozonetel inside sales call center software integrates with your CRM so they operate as one unit. Your agents can view prospect data and add notes in the same window in which they make and receive calls.
